Areal Property Maintenance Guide
Your safety and the condition of your home are our top priorities. Below are the procedures for reporting both urgent and non-urgent maintenance:
What is an urgent repair?
An urgent repair is any issue that poses an immediate danger to you or the property. Legally, urgent repairs include:
- Burst water service
- Blocked or broken toilet system
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
- The gas, electricity or water supply is not working
- A cooling appliance or service provided by the rental provider is not working
- The property does not meet minimum standards
- A safety-related device, such as a smoke alarm or pool fence, is not working
- An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
- Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
- A serious problem with a lift or staircase.
Maintenance items not on the above list are considered non-urgent and must be reported in writing.
How to report urgent maintenance:
During business hours (Monday – Friday, 9:00 am – 5:30 pm, Saturday – 9:00 am – 1:00 pm excluding public holidays):
Please contact our office directly on 03 9818 8991. Email your property manager with photos and details of the required maintenance.
After hours:
Contact the applicable person from the recommended tradesperson list below.
Before contacting an urgent tradesperson, ensure that the maintenance issue is genuinely urgent. Additionally, email your property manager with the following details:
- Description of the maintenance issue
- Reason for urgency
- If the tradesperson you contacted could not resolve the problem over the phone
- Events leading up to the urgent call
- Photos and/or video documentation of the issue
- The name of the company you arranged, and if you arranged a trade not on our list, please provide their contact details
| Maintenance | Trade | Contact |
|---|---|---|
| Air Conditioning and Heating | Simple Air Solutions (Mark Conway) Our Air | 0400 089 138 markconwayaircon@gmail.com 03 9770 8879 nicole@ourair.com.au |
| Electrical | Lume Dsquared Electrical (Dan) ACME Electrcial | 0407 148 606 info@lumeservices.com.au 1300 377 827 info@dsquaredelectrical.com.au 0410 408 959 nickd@acmeelectrical.com.au |
| Flood | Flood Response | 0447 109 101 service@floodresponse.com.au |
| Locksmith | Artist Locksmith (Paul) Marquee Locksmith (Mark) Wynns Locksmith | 0410 974 734 0450 684 040 03 9690 8888 |
| Plumbing | Metro West Plumbing Melbourne Plumbing Group Plumbing Force | 0417 617 274 info@metwestplumbing.com.au 1300 116 486 info@melbourneplumbinggroup.com.au 03 9722 2178 plumber@plumbingforce.com.au |
In the event that tradespeople from the above list are unable to attend, an alternative local tradesperson may be engaged. Please be careful who you engage by checking Google reviews to avoid overpriced and dishonest tradespeople.
Please note:
- If you arrange your own tradesperson, they may bill you directly. Please seek reimbursement from your property manager accordingly.
- If a tradesperson visits and finds no faults, determines that the issue has resulted from user error, or the maintenance is of a non-urgent nature, the renter may be responsible for the associated costs.
How to Report Non-Urgent Maintenance:
Please report the issue in writing via email to your property manager, who will attend to your query during business hours.
Include the following information:
1. Property address
2. Clear explanation of the issue
3. Photos and/or videos
4. If applicable: The make and model of the appliance
We appreciate your cooperation in promptly reporting any issues so we can address them effectively.