Urgent Repair Tradesman List

Urgent Repair requests

Urgent repairs are defined by government, please check this link for details https://www.consumer.vic.gov.au/urgentrepairs.

Your report of urgent repairs should fall under that definition, or you may be responsible for additional costs.

All other non-urgent repairs should be reported and acknowledged by our office.

For urgent maintenance requests, we have a list of emergency contacts for you to contact directly during public holidays or off business hours.

Difference between urgent and non-urgent repairs

If a tenant or resident requests urgent repairs, the landlord must respond immediately. All repairs are the landlord’s responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.

Set procedures must be followed when dealing with urgent or non-urgent repairs. Tenants and residents must continue paying rent even when they are waiting for repairs to be done.

It is important for the landlord and tenant to communicate all information about repairs in writing, and to keep copies for future reference.

For information on repairs relating to sites under a site agreement, view Repairs under a site agreement.

Urgent repairs in rental properties

Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase.

For non-urgent repairs, view Non-urgent repairs.

What is a non-urgent repair?

Under the Residential Tenancies Act 1997, a non-urgent repair is any repair that falls outside the definition of an urgent repair. For a full list of urgent repairs, view Urgent repairs.

References in this section to landlords also apply to owners and agents, if one has been engaged to manage the property.

It is the landlord’s responsibility to ensure a rented property is maintained in good repair.

If a tenant or resident requests non-urgent repairs, the landlord must respond promptly.

All repairs are the landlord’s responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.

Tenants and residents must continue paying rent when they are waiting for repairs to be done.

It is important for the landlord and tenant to communicate all information about repairs in writing, and to keep copies for future reference.

For information on repairs relating to sites under a site agreement, view Repairs under a site agreement.

Trade TypeOption 1Option 2
PlumbingDJS Melbourne Plumbing Solutions
03 8456 0507
info@melbourneplumbingsolutions.com.au
PAD Plumbing
1800 436 743
paul@padplumbing.com.au
ElectricalLume Eletrical Services
0407 148 606
peter@lumeservices.com.au
HandymanVenton
0420 889 002
ventontan@yahoo.com.au
Mario
0414 681 017
marspan@optusnet.com.au
Appliances DJS Melbourne Plumbing Solutions
03 8456 0507
info@melbourneplumbingsolutions.com.au
Dom Tech Australia
03 9872 6850
ashley@domtech.com.au
Air ConditioningOurAir Air Conditioning
03 9770 8879
nicole@ourair.com.au
LocksmithNonstop Locksmiths
0418 444 166
info@nonstoplocksmiths.com.au
One & Only Locksmiths
0420 102 025
info@oolocksmiths.com.au