Urgent Repair requests
Urgent repairs are defined by government, please check this link for details https://www.consumer.vic.gov.au/urgentrepairs.
Your report of urgent repairs should fall under that definition, or you may be responsible for additional costs.
All other non-urgent repairs should be reported and acknowledged by our office.
For urgent maintenance requests, we have a list of emergency contacts for you to contact directly during public holidays or off business hours.
Difference between urgent and non-urgent repairs
If a tenant or resident requests urgent repairs, the landlord must respond immediately. All repairs are the landlord’s responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.
Set procedures must be followed when dealing with urgent or non-urgent repairs. Tenants and residents must continue paying rent even when they are waiting for repairs to be done.
It is important for the landlord and tenant to communicate all information about repairs in writing, and to keep copies for future reference.
For information on repairs relating to sites under a site agreement, view Repairs under a site agreement.
Urgent repairs in rental properties
Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
- failure or breakdown of the gas, electricity or water supply
- any fault or damage in the premises that makes the premises unsafe or insecure
- an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- a serious fault in a lift or staircase.
For non-urgent repairs, view Non-urgent repairs.
What is a non-urgent repair?
Under the Residential Tenancies Act 1997, a non-urgent repair is any repair that falls outside the definition of an urgent repair. For a full list of urgent repairs, view Urgent repairs.
References in this section to landlords also apply to owners and agents, if one has been engaged to manage the property.
It is the landlord’s responsibility to ensure a rented property is maintained in good repair.
If a tenant or resident requests non-urgent repairs, the landlord must respond promptly.
All repairs are the landlord’s responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.
Tenants and residents must continue paying rent when they are waiting for repairs to be done.
It is important for the landlord and tenant to communicate all information about repairs in writing, and to keep copies for future reference.
For information on repairs relating to sites under a site agreement, view Repairs under a site agreement.
| Trade Type | Option 1 | Option 2 |
| Plumbing | DJS Melbourne Plumbing Solutions 03 8456 0507 info@melbourneplumbingsolutions.com.au | PAD Plumbing 1800 436 743 paul@padplumbing.com.au |
| Electrical | Lume Eletrical Services 0407 148 606 peter@lumeservices.com.au | |
| Handyman | Venton 0420 889 002 ventontan@yahoo.com.au | Mario 0414 681 017 marspan@optusnet.com.au |
| Appliances | DJS Melbourne Plumbing Solutions 03 8456 0507 info@melbourneplumbingsolutions.com.au | Dom Tech Australia 03 9872 6850 ashley@domtech.com.au |
| Air Conditioning | OurAir Air Conditioning 03 9770 8879 nicole@ourair.com.au | |
| Locksmith | Nonstop Locksmiths 0418 444 166 info@nonstoplocksmiths.com.au | One & Only Locksmiths 0420 102 025 info@oolocksmiths.com.au |